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Easily download debug information

In case there is a problem and you need to contact us we made it super easy to share with us the logs and other debug information. There are 3 separate buttons for General Info, Instance Index and Log Files:


These buttons gets some info or archives some files from the server. At the moment it gets the following information:
  1. Server information and SearchBoost state - file *GeneralInfo*.txt
  2. SearchBoost log files and DNN log files - file *Logs*.zip
  3. The SearchBoost index (if it exists) - file *Index*.zipkeep in mind that by sharing this file you are giving us access to all the information SearchBoost is indexing.
So every time you have a problem you can easily get this files and send us what we probably need to solving your problem.

Important note: Many times it helps to log a little extra, especially when there are no obvious errors. So to do that you can set logging to 'Debug' mode (Logging). After this reproduce the problem again.

NOTE: If you can not access SearchBoost settings page you can use this direct url to download General Info: {host}/DesktopModules/DnnSharp/SearchBoost/AdminApi.ashx?method=DownloadDebugInfo&_alias={portalAlias}&_mid=-1&instanceId={SearchBoostInstanceId = ModuleId}

For older versions (starting with 3.00.55 and until 3.1.21) there was only one button "Download Debug Info!".
This should download all 3 files described above but some browsers might block the second and third files from downloading. For example Chrome:
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